Most organizations correspond with clients, suppliers and interested third parties on a regular basis. Correspondence may take the form of statements, bills, invoices, notices, or confirmations and may be sent through the mail or electronically. This critical area of communication with your clients is growing exponentially and coming under increasing regulatory scrutiny. IMERGE can help you ensure that your correspondence is competitive and compliant.
IMERGE's client correspondence practice focuses on improving your organization's correspondence in the following ways.
Correspondence documents are a key part of the ongoing client experience with the organization. They should be well-designed to provide key information quickly and logically. We can help you develop a Client Experience Plan that builds your brand while relieving customer service calls due to poor presentation.
Compliance with regulations and records management policies is essential. In all cases, client correspondence serves as a critical corporate record, which must be retained along with proof that it was preserved properly. IMERGE consultants know how to review and document the chain of evidence from data to doorstep and can recommend emerging techniques and technologies to support best compliance practices.
For many reasons, client correspondence should be manufactured and delivered efficiently, whether electronically or on paper. To improve your organization's efficiency, consider engaging IMERGE consultants to audit your current systems and discuss the feasibility of your transformation to an “Automated Document Factory” environment.