Change is difficult. Implementing a new information governance (IG) policy, introducing new technology, updating an enterprise content management (ECM) system, or instituting business process changes will only be effective if staff are properly trained.
IMERGE works with your team to mitigate the impact of changes and to promote acceptance and ensure IG program compliance through employee education programs — both upfront and on-going. We design train-the-trainer programs and/or provide trainers to conduct live and/or web-based electronic records management training.
Our records management consulting and implementation planning services include phased approaches to introducing new information governance strategies.
On-going audit of newly implemented programs using industry metrics and best practices is recommended. IMERGE can train your audit staff or we will conduct regular audits to gauge the success of your IG program implementation, to satisfy process improvement goals, and to ensure effective information lifecycle management.